Privacy policy
The Clone Foundry – Privacy Policy
Effective Date: September 19, 2025
At The Clone Foundry, your trust means everything to us. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you interact with us — whether online at our website, by phone, or in-store — we may collect certain types of information. This may include your name, email address, phone number, billing and shipping addresses, and payment details. We also collect order information such as what you purchase, when you purchase, and delivery details. If you contact us for support, we may collect messages, photos, or inquiries you send us, including pictures of plants if you are reporting an arrival issue. In addition, our website collects general browsing behavior, IP addresses, and cookies to support site functionality and analytics.
How We Use Your Information
We use the information we collect to process and ship your orders, provide customer support, and handle replacement claims. We also use it to send order updates, product announcements, and promotional offers if you have opted in. Information may also be used to improve our website, services, and overall customer experience, and to comply with legal obligations.
Sharing of Information
We do not sell or trade your personal information to third parties. We only share your information with trusted partners when necessary. This includes payment processors to securely complete transactions, shipping carriers to deliver your orders, and service providers for website hosting, email systems, and analytics. All partners are required to protect your information and use it only for the services we have contracted them to provide.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You have choices regarding how we use your information. You may unsubscribe from marketing emails and texts at any time by using the unsubscribe link in our emails or replying “STOP” to text messages. Most web browsers allow you to manage or disable cookies if you prefer. You may also contact us to review, correct, or request deletion of your personal information.
Minors
The Clone Foundry does not knowingly collect or store information from individuals under the age of 21. Our products and services are intended for adult growers only.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with the updated effective date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
The Clone Foundry
📞 Phone: 774-635-9258
📧 Email: TheCloneFoundry@gmail.com
🌐 Website: www.theclonefoundry.com
